Who we are
Coastal Studio (ABN 67 102 250 913) is a boutique web design and digital agency based in Karridale, Western Australia. We build websites, SEO, AI tools, POS systems and booking platforms for businesses across WA.
Contact: [email protected] · +61 409 825 177
What information we collect
We collect information you provide directly to us, including:
- Name, email address, phone number and business details submitted via our contact form
- Information shared with us in emails or during consultations
- Basic website analytics (pages visited, time on site, device type) via Google Analytics 4
We do not collect payment information directly — any transactions are handled by third-party processors (Stripe, Xero) under their own privacy policies.
How we use your information
We use the information we collect to:
- Respond to your enquiries and provide our services
- Send project updates, invoices and relevant communications
- Improve our website and marketing based on aggregate analytics data
- Comply with legal and regulatory obligations
We do not sell, rent or trade your personal information to third parties.
Cookies and tracking
Our website uses the following technologies:
- Google Analytics 4 — anonymised usage data to understand how visitors use our site. You can opt out via Google's opt-out tool.
- localStorage — a small flag stored in your browser to recognise returning visitors and personalise the homepage. No personal data is stored. No data is transmitted to any server.
- sessionStorage — a temporary flag to remember if you've dismissed a notification during your current browser session. Cleared automatically when you close the tab.
We do not use advertising cookies, third-party tracking pixels, or behavioural profiling tools on this website.
Third-party services
Our website connects to the following third-party services:
- Formspree — processes contact form submissions. See Formspree Privacy Policy.
- Google Analytics — website analytics. See Google Privacy Policy.
- Google Fonts — typefaces loaded from Google's servers. See Google Privacy Policy.
Data retention
We retain contact enquiry data for as long as necessary to fulfil the purpose for which it was collected or as required by law. Client project information is retained for a minimum of 7 years in accordance with Australian tax and business record-keeping requirements.
You can request deletion of your personal data at any time by emailing [email protected].
Your rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of direct marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access. Our website is served over HTTPS and protected by Cloudflare. However, no method of transmission over the internet is completely secure.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when the most recent changes were made. We encourage you to review this page periodically.
Contact us
For any privacy-related questions or requests:
Coastal Studio
Karridale, Western Australia
[email protected]
+61 409 825 177